Personal Support

We take great pride in helping our customers get more from their computers, encouraging and supporting them to enjoy their computers..

When you hit problems you don't understand then we will try to resolve them for you and explain in plain English what has happened. One thing we have found is that the vast majority of problems are not caused by you but by other people interfering with your system through viruses and spyware or through general parts failure. Our rates for private customers are £44 per hour, there is no callout charge, and no premium for out of hours visits that are mutually convenient.

We also value our existing customers. So for those customers we also provide FREE telephone support. It is not uncommon to hit a little snag where it is not necessary for us to come and see you and where a few words can instantly get you back on track.

Business Support

Our many years of supporting business systems means we understand that a problem with your computers can affect more than just yourself or other users of your system.

We also appreciate that certain jobs or tasks need to be undertaken out of hours to ensure the system is operating the next morning. We have a wide understanding of software as well as hardware and can offer training, support and systems documentation and development in a lot of areas. Our basic rates for business customers are £50 per hour, with no callout charges. Although Day Rates are negotiable for larger or regular jobs

Our aim is to ensure that the computer system is not the reason staff get frustrated with their jobs. We do this by addressing the problems as quickly as possible, using loan equipment where possible to ensure continuation of work.

External IT Department

Most small to medium sized businesses already have good people in house who can deal with basic computer requirements, training and support. Our External IT Department service has been created to provide support and professional development to those existing people currently covering IT problems.

Because our experience covers computers, training, networking, Security systems, telephone systems, wireless, internet, websites, health and safety, accounts, and other business management systems we can help your existing staff though problems, explaining what we are doing and ensuring they understand where necessary. Our basic rates for External IT Department customers are £40 per hour, with no callout charges and a monthly subscription of £100 per month. This service offers
- Priority Service - Discounted Hourly rates - 4 hour response time (Mon-Fri) - *Weekend and evening support also available. - Free Telephone Support (1 -5 Named Users) - Free Remote Support when available - Loan equipment where possible. - Annual systems Review Our aim with this service is to maximise the support and efficiency of your computer system whilst minimising the expensive site visits. We do this by working with you to develop the skills you need in house. All prices exclude VAT. * additional support hours are subject to additional charges.